Trip policies

Booking

Every trip is arranged in advance, as California law requires for charter-party carriers. Online bookings need 24 hours’ notice; for sooner trips, call us. A trip is confirmed when we confirm it to you by phone, text or email, and your trip page then says “Confirmed”. Requests and quotes are not confirmed until we confirm them.

Pricing

Prices are for the whole vehicle, based on distance, time, or both, never per seat. The price shown before you book includes the trip fee, the drive to pick you up and any airport pickup fee. Changes you ask for after booking (more hours, more stops, a different route or time) may change the price, and we will tell you the new price before the trip.

Payment

Card payments are processed by Stripe on a secure page; we never see or store your full card number. Some trips are paid when booked, some when we confirm, and group trips by a deposit with the balance due 7 days before the trip. Organizations may pay by check or invoice by arrangement.

Cancellations and refunds

• Trips: free cancellation up to 48 hours before pickup. After that, 50% of the price is kept.
• Group trips and quoted trips: free cancellation up to 14 days before the trip. After that, the deposit is kept.
• If we cancel or cannot take a trip, you get a full refund.
• Refunds go back to the card used and usually appear within 5 to 10 days.
• You can cancel from your trip page or by calling us.

Waiting time and delays

15 minutes of waiting at pickup is included. For airport pickups, waiting up to 60 minutes after your flight lands is included, and we watch for flight delays when you give us the flight number. Extra waiting is $35 per half hour. We plan generous time for traffic, but we cannot control traffic, weather or road closures; please allow extra time for flights and sailings.

Riders, children and luggage

• The number of riders cannot be more than the seats in the vehicle.
• Seat belts must be worn where provided. Children who need a car seat or booster under California law must ride in one; please bring it.
• Smoking and vaping are not allowed in the vehicles.
• Please tell us about luggage, walkers and wheelchairs when you book so everything fits.
• The driver may end a trip if a rider’s behavior puts anyone’s safety at risk.
• Riders are responsible for damage they cause to the vehicle beyond normal wear.

Text messages

If you ask for text updates, we send trip messages only: confirmations, reminders, on-the-way notices and payment links. Message frequency varies by trip. Message and data rates may apply. Reply STOP to stop, or HELP for help. We do not send marketing texts and do not share your number for marketing.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties. Texting is never required to book: you can always call instead.

Privacy

We collect what we need to run your trip: names, phone numbers, email, pickup and drop-off addresses, trip times, and notes you give us. We use it to plan, confirm and carry out trips, to keep the trip records California requires (kept for three years), and to contact you about your trips. We do not sell personal information. We share it only with services that help us run trips (payment processing by Stripe, email and text delivery), and when the law requires. To see, correct or delete your information, call (661) 965-4353. Records the law requires us to keep are deleted when the retention period ends.

Eugenius Tours LLC, Lancaster, CA · TCP 51748-P · USDOT 4581239 · CA 674405