Questions and answers

You pay one price for the whole vehicle, based on the distance and time of the trip. California law requires licensed charter companies to price by the vehicle, never per seat. Prices on the site are estimates for now; Eugene confirms the final price with you before anything is charged. How your group splits it is up to you.

No surprises. The price you see already includes the trip fee, the drive to pick you up, and any airport pickup fee. Waiting longer than included (see below) is $35 per half hour. Tips are never expected. If you would like to thank your driver, you can add one after your trip.

Online booking needs 24 hours’ notice. For anything sooner, call or text (661) 965-4353 and Eugene will do his best. For holidays, cruise sailing days and group trips, booking a few weeks ahead is wise because there is one van.

Cancel for free up to 48 hours before pickup. After that, 50% of the price is kept. Group trips can be cancelled free up to 14 days before, and after that the deposit is kept. You can cancel from your trip page or by phone. Full cancellation policy

Give us your flight number when you book and we will watch for delays. Waiting up to 60 minutes after your flight lands is included, so take your time with bags.

Reserve online and Eugene will call to confirm and take payment. Churches and organizations can pay by check or invoice.

Yes. We are a licensed charter-party carrier with the California Public Utilities Commission (TCP 51748-P), with insurance on file with the Commission, and we are registered with the U.S. Department of Transportation (USDOT 4581239) with federal authority to carry passengers across state lines. You can check both yourself on our safety and licensing page.

Yes. When you book, choose “I am booking for someone else” and add their name and phone number. You get the confirmation and the bill, and they get the day-before reminder and the text when Eugene is on the way.

Folding walkers and wheelchairs can ride along, and Eugene can offer a steady hand. Please tell us when you book, or call to talk it through.

Yes. We hold federal authority to carry passengers across state lines (USDOT 4581239). Las Vegas trips are planned with you and priced upfront. Plan a Las Vegas trip

We charge one price for the vehicle, and how your church or club collects from members is up to you. We do not sell individual seats.

No. Every trip is booked ahead of time, which is how licensed charter service works in California. That is also why you always know the price and who your driver is before the day.